Service Agreements

Innovated Solutions Pro-Active Service Agreement Coverage:
Our pro-active service agreement provides all of the services needed to keep up with today’s growing technological work environment. Innovated Solutions will design an agreement that suits the particular needs of the client. This agreement will include comprehensive plans with options to add, upgrade, or expand support, depending upon the requirements and budget constraints of the client. System design, full-line upgrades, peripherals, accessory hardware and software are just a few items that we encourage our clients to consult with us about. Familiarizing ourselves with each client’s unique network, staff members, and other ongoing issues will enable Innovated Solutions staff to respond to issues quickly and effectively. Under most circumstances we will make ourselves available for same day service. Our staff will present the most cost effective means of maintaining all computer and network needs. Our company believes in building mutually beneficial long-term relationships and offering first class service.

Regular Services:

• Install hardware & software
• Ongoing installation of virus, software, and security updates
• Train employees about general computer maintenance
• Routine hard drive Back-Ups
• Trouble-shoot hardware and software issues
• Configure printers
• Response Time
• Priority Response

Innovated Solutions will make every effort to provide same day service for all of their clients.

• Emergency Response
• Phone/E-mail Support

All phone support will be billed in fifteen-minute increments, rounded to the nearest billing increment and charged against the prepaid service agreement. Email support will be handled on a client by client basis, depending on the scope of the problem and the client needs. Prices quoted are for normal business hours, Monday through Friday 8am-5pm. After hour service is available with a rate to be assessed with individual clients based on technology needs.